Gee Enterprises

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Cancellations and Returns Policy

 Cancellations and Returns


We are committed to maintaining a very healthy relationship with the customers. Our cancellation/refund policy is liberal and is designed to address all your genuine grievances in the best possible manner. You can cancel orders placed before they are dispatched to get full refund. If goods are found to be different/of poor quality/damaged/you will get full refund. We will also bear all freight costs. In case the client paid twice for one transaction, one transaction amount will be refunded via same source within 10 to 15 working days. All sales all are final , Once payment has been made which are nonrefundable or non-cancellable for any reason.

Return and Replacement Policy

If you have received a damaged product, please initiate a return on our website within 3 days from the time of delivery. Our courier partner will pick the damaged product from your doorstep and will replace it within 7 working days at no extra cost. We will not entertain any complaints for any product after delivered successfully & carefully. Our return policy is designed to protect our customers. Before accepting shipment, please ensure that it is not damaged or tampered. Refuse to accept packages that are not securely packed or have visible signs of tampering. Share the details of the type of damage/tampering along with order number with our Customer Care service within seven days of receipt. We shall replace the product free of cost.

Delivery/Shipping Policy:

We have a simple delivery/shipping policy. All products will be delivered within 10-15 working days subject to location.Shipping charges are based on the size and weight of the product and your location. Before you place the order, please share your pin code number which will help you know if your area is serviced by our courier/shipping partners. You can track your order conveniently on the link sent to your registered email.

How do I cancel my order?

If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it. Our subject matter experts will review the reason for your cancellation request and try to resolve the objective if possible. If you still do not wish to continue with your order, we’ll cancel it without any further delay. Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same. In case your order has been shipped we may still take your cancellation request. However, we shall be able to process refund once we receive the cancelled items back from the courier. If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us. However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Why did Geenova cancel my order?

Your order could be cancelled due to any of the reasons mentioned below:

  • Technical issues related to pricing information
  • Non-availability of the product(s)
  • Payment problem identified by Fraud Detection Department

Note:

We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Can I add items and combine orders after I have placed an order?

We currently do not allow the option of adding or combining orders once they have been placed.

How will I know that my order is cancelled?

You shall receive an automated e-mail once the order is cancelled. You can also check the cancellation status by visiting ‘My order’ segment in the ‘My account’ section of our website. Usually, it takes up to 48 hours to process cancellation.

What is Geenova's Return policy?

All products sold on Geenova are brand new and 100% genuine. We offer easy replacement for all products sold on Geenova.com, under certain conditions which are mentioned below:

  • In case of any manufacturing defect, customers may notify us within 72 hours from the delivery. However, in case of transit damages, the issue has to be reported within 48 hours. After which we may not be able to accept the complaint.

 

  • We may ask you to share the images of the product and the internal and external packaging material.

 

  • Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.

 

  • Geenova will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock or discontinued by the manufacturer.

 

  • Damages due to normal wear and tear and negligence, is not returnable at all.

 

 Following are the terms and conditions for return/replacement:

  • Products must be in their original condition.

 

  • Only unused, unaltered, unsoiled products with their original tags will be accepted.

 

  • Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.

 

  • Replacements will be made on the basis of availability of that product on the website.

 

  • The brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.

I want to return a faulty/damaged product, how do I proceed?

Please follow the below mentioned steps:

  • Click clear images of the product showing damages.

 

  • Email us the images.

 

  • Explain the exact detail of the damage/defect and the status of the package that you received.

 

  • The complaint and the images should be sent to us within 48 hours of the delivery. We will not be able to serve the claim for you if you fail to send us the images.

 

  • If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.

 

  • Once the product reaches us, our quality analysts will evaluate your returned product to ensure adherence to our returns guidelines.

What are Geenova's Returns Guideline?

  • Geenova return policy is implied only where the product has a defect or damage. Cases where the wrong selection was made by the customer will be considered as discretionary returns and may attract cancellation/restocking charges.

 

  • Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Geenova store credit.

 

  • Geenova replacement policy is applicable only on the products "sold by Geenova" and not from any other merchant/seller or Marketplace. In that case, seller specific return policy will be followed.

 

  • Geenova is not responsible for any in-transit damages, while the product has been shipped by the customer. The customer is solely responsible for the damage claim from the courier company.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns.

  • If the return request is made outside the specified time frame.

 

  • Items that are returned without original packaging, freebies or accessories.

 

  • If the product is damaged because of use or the product is not in the same condition in which you had received it.

 

  • Defective products which are covered under the manufacturer’s warranty.

 

  • Any consumable item which has been installed or used.

 

  • Products that may/have been tampered or products with missing serial numbers.

How will I get a refund for the order I cancelled or returned?

Once the resolution is set for refund, we will soon move ahead with the refund. Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details. You can opt for store credit as well and use the amount for future purchases with us.

I've still not received the refund in my bank account. Why?

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Still not found what you were looking for? Contact us or email us at query@geenova.com / contact@geenova.com. / info@geenova.com