Gee Enterprises

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Shipping Policy

 Shipping Policy

 All products will be delivered within 10-15 working days subject to location.

How can I know the status of my order(s)?

Registered users can check the order details by clicking on ‘My Orders’. The next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the ‘Start’ and ‘End Date’ and click on the ‘Go’ tab.

Click on the ‘Purchase’ ID you want to know about.
 
Guest users can check the order details by clicking on "Track Order".
 
Enter your Email Address and the Purchase ID and click on "Track" button below.
 
You can review your order details on the next page.

 Why have I not received my product yet?

Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.

You can also see the order status by clicking on "My Account" at the top right corner of the page.

How does Geenova.com pack items?

All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with plastic wrap; and fragile items such as electronics are safely secured with bubble wrap.

What if I find my package opened or tampered upon delivery?

Please don't accept an open or tampered package. Notify us of the same on this link ASAP. Click here…

How do I take advantage of FREE shipping?

We provide free delivery on orders valued upto Rs. 200. In other cases, a nominal shipping charge will be levied. Free shipping is applicable for the products sold by Geenova and not by a third-party and if shipping is to a single Indian address. Please note that for some special product or order, handling fees may still apply. You will not receive FREE shipping on your order if any eligible items are cancelled, bringing the total below Rs. 200. Shipping charges may vary depending on the weight of the package and the shipping destination.

For bulk purchases, applicable discount will be given on MRP given and delivery will be wide transport. For further assistance and detailed understanding of bulk purchase policy, please fill up the bulk order query form provided on our website.

Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping. Delivery time may be affected in case of an address change on an order which has already been shipped. We reserve the right to change or discontinue FREE Shipping at any time.

Still not found what you were looking for?  Contact us or email us at:

query@geenova.com, contact@geenova.com or info@geenova.com